Privacy Policy

Your privacy matters to us. This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have over it. We are committed to handling your information responsibly and in line with GDPR.

1. What We Collect

When you visit our site or place an order, we may collect:

  • Personal details such as your name, email address, phone number, and delivery address
  • Payment information, which is processed securely by our payment provider (we never store your card details ourselves)
  • Technical data including IP address, browser type, and pages visited, gathered through cookies and analytics tools
  • Your marketing preferences, meaning whether you have opted in to hear from us by email

2. How We Use Your Data

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your customer service messages
  • Send marketing emails, but only if you have opted in
  • Understand how people use our site so we can keep improving it

3. Our Legal Basis (GDPR)

  • Contract: we need your data to fulfil your order and manage your account
  • Legitimate interest: to improve our service and prevent fraud
  • Consent: for marketing emails you have signed up to receive, which you can withdraw at any time

4. Who We Share Your Data With

We do not sell your data. We may share it with trusted third parties who help us run the business, including:

  • Shipping carriers, so they can deliver your order
  • Payment processors, to handle transactions securely
  • Analytics providers such as Google Analytics
  • Email marketing platforms, if you have subscribed

All third parties are required to handle your data in compliance with applicable law.

5. Cookies

We use cookies to make your experience on the site better and to gather analytics data. You can manage your cookie settings through your browser at any time.

6. How Long We Keep Your Data

We only hold your data for as long as needed for the purposes described above, or as required by law. Order records are kept for up to 7 years for legal and accounting purposes.

7. Your Rights

Under GDPR, you have the right to:

  • See the personal data we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your data
  • Object to or limit how we process your data
  • Withdraw consent for marketing at any time

To exercise any of these rights, email us at hello@arcive.shop and we will take care of it.

8. Security

We use industry-standard security practices to keep your data safe. That said, no system is completely infallible, and we cannot guarantee total security for data transmitted over the internet.

9. Changes to This Policy

We may update this policy from time to time. Any changes will appear on this page with a revised date at the top.

10. Questions

If you have any questions about your data or how we handle it, email us at hello@arcive.shop