If you have a question, chances are it is answered below. If not, just drop us a message and we will help.
Orders
How do I place an order?
Browse our collections, pick your piece, select a size or variation if needed, and add it to your bag. When you are ready, head to checkout and follow the steps. It takes less than a minute.
Can I change or cancel my order after placing it?
We move quickly on orders, so if you need to make a change or cancel, please email us at hello@arcive.shop within one hour. We cannot always catch orders in time, but we will do our best. Your 14-day right of withdrawal applies either way.
Do I need an account to buy?
No, you can check out as a guest. Creating an account does make things easier though. You can track orders, save favourites, and check out faster next time.
Shipping and Delivery
Where do you ship?
We ship across Europe and internationally. Your available shipping options and estimated delivery times will show up at checkout once you enter your address.
How long will my order take to arrive?
- Standard shipping within Europe: 5 to 8 business days
- Express shipping within Europe: 2 to 3 business days (where available)
- International orders: 7 to 14 business days
Orders are usually processed within 1 to 2 business days. You will get a tracking link by email once your order has shipped.
My order has not arrived yet. What do I do?
Start by checking your tracking link. If your order is well past the expected delivery window or tracking has not updated in a few days, email us at hello@arcive.shop with your order number and we will look into it. Until your parcel is delivered, it is our responsibility.
Returns and Refunds
Can I return my order?
Yes. You can withdraw from your purchase within 14 days of receiving it, without giving a reason. The original packaging is not required, but please handle pieces only as you would in a shop. If an item shows use beyond what is needed to check it, we may deduct the loss in value. Full details are in our Widerrufsbelehrung and refund policy.
How do I start a return?
The easiest way is to email us at hello@arcive.shop with your order number, or to use our withdrawal form. We will reply with the return address. Return postage is paid by you, unless the item is faulty or we sent the wrong item.
How long does a refund take?
We refund the purchase price and the original standard shipping cost within 14 days of receiving your withdrawal. We may wait until the item is back with us or you have shown that you sent it. Refunds go to your original payment method, at no cost to you.
What if my piece is faulty?
You have the full statutory warranty of 2 years. Email us at hello@arcive.shop with your order number and a photo, and we will arrange a repair, replacement or refund. We cover the return postage for faulty or wrongly delivered items.
Products and Materials
What are your pieces made of?
Our metal jewellery is made from 316L surgical-grade stainless steel. Stainless steel is nickel-safe, tarnish-resistant and built for daily wear. A few statement pieces pair stainless steel fittings with resin, fabric or raffia, and our claw clips are made from resin. Every product page lists its materials.
How do I look after my jewellery?
Store pieces somewhere cool and dry when you are not wearing them, and take them off before swimming or applying perfume and lotion for best results. Our Jewellery Care page has everything you need.
Will my pieces tarnish?
Our stainless steel pieces are made from 316L surgical-grade stainless steel, which is naturally resistant to tarnishing, rust, and discolouration, far more so than plated base metals. With regular care and storage, your pieces should stay looking great for years.
Have another question?
Drop us a message at hello@arcive.shop and we will get back to you within 1 to 2 business days.